Site Reliability Engineer
January 2021 - October 2024
- Worked with a team under the Security Operations division which mainly specialized in maintaining Morgan Stanley firewall products. Products were used to comply with company policies and data integrity/protection.
- Provided support via investigative-troubleshooting and monitoring via Splunk, Pagerduty, and other proprietary monitoring tools for 6 applications under my team’s mandate. Regularly planned and executed TCMs and deployments for bug fixes and quality of life improvements for applications.
Business Analyst Consultant
August 2020 - January 2023
- Completed a four-month boot camp learning principles of a Business Analyst, Unix, SQL, ITIL Certification
- Obtained a contract and consulted as a site reliability engineer for Morgan Stanley
Associate Computer Application Support Intern
May 2018 - August 2018
- Improved a mapping system (GIS) used by Bell; By performing statistical-analysis using excel and creating a data collection system using VBA, an understanding of how users interact with the application was gained and improvements/quality-of-life changes to the user interfaces were made.
- Fully automated a survey system using VBA for Microsoft applications. Designed and created a survey form which leveraged the data security of Microsoft Outlook to gather the needed information from our application’s users as Bell had concerns of using third-party survey systems due to information breach.
IT Service Desk Technican Intern / IT Infrastructure Intern
May 2017 - September 2017
- Led a cellular migration project that was planned and assigned by the IT manager; the migration encompassed a switch, to and from service providers while staging company devices on an Android for Work software network.
- Daily responsibilities included setting up meetings and providing tech. Support for employees whose devices needed to be staged whilst handling those who were opposed to the changes mandated by company policy.
